Elements and Performance Criteria
- Build networks and develop working relationships
- Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration
- The roles and responsibilities of stakeholders are recognised and taken account of in interactions
- Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources
- Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding
- Feedback is obtained from other organisations and governments to inform and improve service delivery
- Represent the organisation
- The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment
- The organisation's representation is sought and promoted on external bodies
- Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements
- Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities
- Advice is provided in the context of strategic planning for the organisation
- Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines